Refund policy

Return Policy

At Reno Vault, we want you to be completely satisfied with your architectural hardware selections. If an item does not suit your cabinetry dimensions or design scheme, we offer a comprehensive return window. Due to metallic finish preservation and thread integrity standards, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The cabinet handles, drawer pulls, hinges, bathroom fixtures, or tile leveling clips must be completely uninstalled, unused, unscratched, and in their original, brand-new condition.
  • All original packaging, individual protective poly-sleeves, mounting screw packs (breakaway screws), hex keys, and specification templates must remain fully intact and organized.
  • Items showing signs of installation drill marks, stripped internal screw threads, screwdriver scuffs, mortar/grout stains, water testing spots on fixtures, or damaged boxes will be strictly rejected during our quality inspection.
  • Consumable construction supplies, such as tile leveling clips or spacers, cannot be returned if individual bag seals have been opened or partially used.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the substantial weight of solid brass and stainless steel hardware, we recommend using a trackable shipping service and purchasing parcel insurance, as Reno Vault cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@renovault.store within 30 days of delivery. Please include your order number, hardware dimensions/finish, item details, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a hole-center size, finish type, or delivery address), contact us immediately at support@renovault.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our hardware inspection team will examine each item to verify compliance with our return conditions (unmounted, unmarked electroplated surfaces, pristine screw threads, and complete original packaging present). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@renovault.store for further assistance.